FAQ
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What happens when I reach my traffic limit?In case you reach your traffic limit, we will change the speed of the network port to 10Mbits/s. You can immediately buy more bandwidth and get back to your normal network speeds. -
How much traffic is included in my IS Server?We offer 3TB traffic limit on "IS" servers, but once you've signed up, you can purchase more traffic in our administration panel.
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Can I buy more IP Addresses?Yes of course. You can always open a ticket to ask for more IP Addresses. We offer either single additional addresses, or we can offer you one dedicated vlan.
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How can I test your connection?You can test our connection speed by downloading our SpeedTest file at:
http://www.server.lu/speed.test
This kind of test does not provide you with transit "state" information on the 15 or maybe 30+ hops between you and us. Neither does it take into account the kind of connection you are hooked up by, or the hardware you are using. Doing a speed test, you should take this into account.
If you want a real and usable picture of how well we are connected, we would encourage you to use some of the online available ping/traceroute tools from 4 or 5 different locations around the world and towards us (traceroute root.lu)and calculate an average from the results.
Useful resource: http://www.traceroute.org -
How is your network connected?We are physically present (POP) at various locations, all of them are interconnected with at least 10 GBIT/s fiber links.
Our main Datacenter is located in Steinsel, Luxembourg (Europe). We are the sole owners of this datacenter facility with a surface of approximatively 800 square meters.
Our internal setup runs a full-mesh and the number of servers per switch, backbone-switch, or router will never exceed the backplane of the unit it is attached to or uplinked to. -
Are you multi-homed with more carriers?Yes, we manage our own backbone under AS Number 5577.
We have a membership at RIPE and we are also peering members on AMS-IX, DE-CIX and LINX, FRANCE-IX and LU-CIX.
